Effective Date: 04-09-2024

At SUMIT FASHIONS (“we,” “us,” “our”), customer satisfaction is important to us. This Return & Cancellation Policy explains the terms under which orders placed on houseofaakriti.shop can be cancelled, returned, or refunded.

1. Order Cancellation

  • Orders can be cancelled within 24 hours of placing the order, provided the order has not been shipped.

  • Once the order is processed or shipped, cancellation requests will not be accepted.

  • To request a cancellation, please contact us at info@houseofaakriti.shop with your order details.

2. Returns Policy

We accept returns under the following conditions:

  • Return requests must be initiated within 7 days of delivery.

  • Products must be unused, unwashed, undamaged, and in their original packaging with tags intact.

  • Items purchased during sale, clearance, or promotional offers are not eligible for return.

  • Customized or made-to-order products are non-returnable.

To initiate a return, email us at info@houseofaakriti.shop with:

  • Order ID

  • Reason for return

  • Product images (if applicable)

3. Refund Policy

  • Refunds will be processed only after the returned product is received and inspected.

  • Approved refunds will be credited to the original mode of payment used during purchase.

  • Refund processing may take 7–10 business days, depending on your bank or payment provider.

  • Shipping charges (if any) are non-refundable.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  • Notify us within 48 hours of delivery.

  • Share clear images or videos of the product and packaging.

  • After verification, we will offer a replacement or refund, as applicable.

5. Shipping & Return Charges

  • Return shipping costs are to be borne by the customer unless the return is due to a defect or incorrect item sent by us.

  • We recommend using a reliable courier service with tracking.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or personalized products

  • Products showing signs of use or damage

  • Sale or discounted items

7. Contact Information

For any questions related to returns, cancellations, or refunds, please contact us:

Email: info@houseofaakriti.shop
Address: Surat, Gujarat